Have you ever heard that saying “one who sees a face doesn’t see a heart”? It's the essence of this post. At the time of deciding which software to e-commerce hiring, many entrepreneurs pay more attention in the developer portfolio than in the level of service offered. While the client portfolio can, yes, bring credibility, your decision should not be made solely on this basis, and let's explain why.
Not always having an e-commerce platform that features a portfolio with a large number of customers or filled with consecrated brands means that the level of attention and quality of your service will be high.
Service Level: Know what you are hiring
We are not saying that the portfolio should be ignored, but your decision should be based mainly on the characteristics of the contracted technology and the aggregated services to which you will be entitled in the SaaS mode (software as a service). As we have already said in our previous post “Who owns the e-commerce software?“, opting for this type of service will make you save in the long term, bring convenience and provide a quality service.
A high level of service means receiving specialized attention from the contracted team, in a humanized way and always focused on finding solutions to the challenges of growth. The care and maintenance of the health care system is also included in this service. server infrastructure- so you don't get in trouble.
A high-level service also includes the technological upgrade in matters that interest the shopkeeper, but also update aspects of the system that the shopkeeper does not know is necessary, as in the case of security updates. It also includes a periodic analysis of the store's performance and suggestions for improvements.
By hiring a developer of platform and e-commerce software, you will also be aligned with the best partners, so your store project becomes even more powerful and competitive.
Simpler e-commerce solutions offer only basic software and make access to technical support difficult, lowering the service level. Therefore, it is important to have attention and know exactly what is being offered, as well as whether the supplier complies with the agreed and is accessible.
Have you ever experienced any disappointment at the level of service offered by your supplier? Contact us and tell us your experience.
Christian Chaussard is Commercial Director of Flexy Digital Business.
Photo: Geralt/Pixabay
